Where is my order?
Once your order has picked-up, you will receive a Shipping Confirmation email which will have the name of the courier company via which your order has been dispatched along with the Tracking ID that you can use to track you order at every step as it reaches you.
If you have received your Shipping Confirmation email already, you can track it right here.
If your order has reached your city, it should reach you very soon. You will most likely receive an ‘Out for Delivery’ update from the Courier Company.
Sometimes, there can be a delay in the delivery due to unavoidable circumstances which include:
- Network issues
- Unexpected weather conditions
- Riots, etc.
- Unlocatable or Incomplete address (In such cases, it would be advisable for you to contact the courier company and let them know of your complete address or any landmarks to easily trace your address.)
Can I cancel my order?
What are the shipping charges?
What is the handling time?
When will I receive my order?
Can you ship by Fedex/UPS/DHL , or by my account?
Who pay custom tax/tariff/duty?
Why is there no update for days on tracking ?
Can I add or remove my delivery addresses?
Yes, you can surely add or remove delivery addresses. You may follow the steps below:
In order to add or remove a particular address, you’d first need to log-in with your registered mail id and password.
Under ‘My Account‘, click on the ‘Addresses’ tab and then click on the ‘Edit’ option- to edit an existing address with the required details.
In case you need to add a new address click on the ‘+’ sign that reads ‘Add a new address’. Fill in the necessary details and ensure you hit the ‘save address’ tab and you are good to go!
Please note – Address changes done here will not be reflected in your orders that you have already placed. Nevertheless, in case you have to change or update your address after placing the order, simply get in touch with us and we shall help you further.
Will the courier person call me or can I get his number before delivery?
Every courier company has different policies that they follow. Some courier companies don’t allow for their delivery associates to call the customers
We are not informed in advance about which specific local delivery boy will be assigned for the delivery of your order. Even if we did know, the courier company wouldn’t give us their direct numbers. If you need any special instructions to be given or for the delivery to be scheduled on a particular date & time, do convey it to us and we’ll coordinate the same with the courier company.
If my order is stuck somewhere, who should I contact and how?
Your order could be stuck in transit for many reasons. It could be that the courier company is facing some issues with finding your address or is experiencing delays due to the weather or technical issues.
Don’t worry, we will make sure that your order is delivered as quickly as possible.
In case the courier company isn’t able to trace your address, the best course of action would be to contact the courier company, mention your tracking ID and provide them with a suitable landmark. For any other issue, they will attempt delivery once the issue has been sorted out. However, If they’re not being helpful, you can contact us and we’ll coordinate with the courier company and ensure you get your parcel on time.